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AI-POWERED IT DIAGNOSTICS

Automate the IT tickets
you’re tired of fixing.

diagnosly diagnoses and fixes any device your team supports — with one prompt. Stop firefighting the same tickets every week. Let AI agents handle the repetitive work while your team focuses on what matters.

Diagnosly Personal

AI diagnostics for your own PC.

  • ~£0.10 per diagnose — no subscription
  • One Windows machine per account
  • Works offline once installed
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Diagnosly for Teams

Fleet diagnostics for IT teams.

  • SAML / SCIM, role-based access
  • Fleet-wide queries and group operations
  • Audit log, command history, compliance
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acme-it-ops · workstationSCENE 01 · INCOMING
JM
Jamie Miller 9:41 AM
# helpdesk · DM

hey, my laptop won’t connect to the office wifi again

this is the third time this week. can you fix it?

AK
internal monologuenot this ticket again…
AI Diagnose · jamie-thinkpad-x1
Devices
Logs
⌘K
›▍
CONTEXTdevice=jamie-thinkpad-x1 · agent=v1.4.2 · last_seen=2s ago
stepPulling network adapter state…
foundIntel AX211 driver in degraded state · DHCP lease expired
plannetsh wlan disconnect → forget profile → reset adapter → reconnect
runRestart-NetAdapter "Wi-Fi" -Confirm:$false1.2s
runnetsh wlan delete profile name="ACME-CORP"0.4s
runConnect-WlanProfile -Name "ACME-CORP" -SSID "ACME-CORP"2.8s
verifyPinging gateway 10.0.0.1 …4/4 · avg 3ms
okDHCP lease renewed · 10.0.4.117 · DNS reachable
streaming · claude sonnettokens 1.2kelapsed 00:00
Machine fixed.
jamie-thinkpad-x1 · resolved in 5.4s
online
6 steps executed
0 escalations
SlackPromptRunFixed
Trusted by IT teams at
SENTRA
North & Vale
QUAYLINE
helio.ms
PARALLAX
Rookwood
PLATFORM

Built for the tickets you’ve seen a thousand times.

Wifi resets. Driver rollbacks. BitLocker recovery. Outlook .ost rebuilds. diagnosly handles the long tail of repetitive tickets — so your team can focus on the ones that actually need a human.

jamie-thinkpad-x1 resolved · 5s ago
priya-surface-pro online · 2m
marco-elite-840 queued · driver
leah-precision-5570 online · 10s
noah-thinkpad-t14 resolved · 12s

One console, every device.

Live telemetry, agent health, and AI-runnable actions across every endpoint you manage.

› fix wifi on jamie-thinkpad-x1
plan ready · 6 steps

Prompt → Plan → Patched.

Claude reads telemetry, writes a PowerShell plan, asks before anything destructive.

redact email · alex@acme.com → ******
redact hostname · DC01 → ******
keep event_id · 4625

PII never leaves the machine.

On-device sanitiser strips identifiers before anything reaches the model.

reset-wifi.ps1 v1.4
1 param($Host)
2 Restart-NetAdapter "Wi-Fi"
3 Connect-WlanProfile $Host

Versioned scripts you can trust.

Every action is reviewed, signed, and logged. Roll back with one click.

09:41:18 ai.diagnose · jamie-thinkpad-x1 alex.k
09:41:24 script.run · reset-wifi.ps1 ai-agent
09:41:29 incident.resolve · 5.4s ai-agent

Every keystroke, audited.

SOC2-grade logs of who ran what, where, and why — exportable to your SIEM.

RS
“We cut our level-1 ticket queue by 68% in the first month. diagnosly resolves the same five issues we used to chase every day — usually before the user even notices.”
Renee Salinger
Head of IT Operations · Sentra (1,400 endpoints)
HOW IT WORKS

Whatever the ticket, diagnosly already has the playbook.

Thousands of pre-built diagnostics across networking, identity, hardware and apps. Or write your own.

Wi-Fi auto-recovery
Detect adapter failure, reset stack, rejoin SSID, verify gateway.
DNS & VPN drift
Re-set resolver order, reconnect Always-On VPN, validate split-tunnel.
Proxy & firewall
Sanity-check WinHTTP proxy, reset Defender FW, restore baseline rules.
AD & Entra password sync
Detect locked accounts, reset securely, re-enrol MFA without an IT ticket.
BitLocker key recovery
Auto-fetch recovery keys from AD/Entra, secure handoff, re-encrypt cleanly.
SSO token refresh
Spot stale Okta / Entra tokens, force re-auth, re-establish session quietly.
Driver rollback
Detect degraded audio, video or NIC drivers — revert to a known-good build.
Battery health audit
Run battery report, flag degradation, generate replacement ticket with serial.
Disk space & bloat
Sweep temp / cache, surface oversized installs, reclaim gigabytes safely.
Outlook .ost rebuild
Detect corruption, archive locally, regenerate cache, restore signatures.
Teams crash loop
Reset cache, re-init client, validate creds, re-attach the AAD token.
Office activation repair
Repair the M365 license, sign back in, validate per-app entitlement.
CONFIGURABLE

Teach diagnosly your company.

Drop a single personality.md file in your repo. Define your tone, your boundaries, your runbooks, your escalation policy — and every AI agent across every device behaves accordingly. Versioned in git, reviewable in a PR, swappable per-team.

  • Define tone — formal for finance, casual for design, blunt for SREs.
  • Set guardrails — never run on prod hosts, always ask before BitLocker, no scripts touching C:\\Windows.
  • Encode your runbooks — point at internal Confluence URLs, KB IDs, on-call rotations.
  • Scope by team or tenant — Acme Sales gets one persona, Acme Engineering gets another.
.diagnosly/personality.md v3 · main 
1# Acme Co — IT Personality2 3## Tone4Be terse. Match a senior SRE writing internal tickets.5No marketing language. Never apologise on the team's behalf.6 7## Guardrails8- never modify hosts in `prod-*`9- always ask before BitLocker recovery10- escalate hardware faults to @hardware-on-call11 12## Runbooks13- wifi resets → kb/IT-20414- vpn drift → kb/IT-31815- outlook ost → kb/IT-41116 17## Scope18Apply to: tenant=acme · team=engineering
live · synced 14s ago applies to 142 devices

Stop fixing the same ticket twice.

Spin up diagnosly across your devices in under 10 minutes. First 50 endpoints free.

No credit card · SOC2 Type II · self-hosted available